The study also points to a behavioral trend in how offices are used: 75% of companies combine flexible space services, with events and training being the most common standalone use (41.7%). This reinforces the shift of corporate spaces from individual work environments to strategic experience hubs. 

“The facilities sector has matured, and technology is the key driver of this evolution. We’ve moved beyond purely operational management to a more strategic approach powered by data. A mature FM doesn’t just manage physical space — it leverages technology to create environments that actively accelerate innovation and strengthen corporate culture,” says Roberta Vasconcellos, co-founder and CEO of Woba. 

From the tenants’ perspective — those who benefit from facilities — Sabrina Espinós, head of RE&FM Latam at Vestas and CEO of IAra Hub, agrees with the study and reinforces the importance of technology in facilities management. 

“Technology has been profoundly transforming the FM sector, making it more strategic and people-centric. With IoT, automation, management software, and artificial intelligence, facility managers can now make data-driven decisions, increasing operational efficiency, reducing costs, and improving user experience,” she told REsource. 

Espinós also highlights the role of digitalization in sustainability. According to her, it is essential to achieving ESG goals by enabling real-time monitoring and resource optimization. 

“Moreover, digitalization supports sustainability and ESG targets by allowing real-time tracking and optimization of resources. The result is a smarter, more integrated FM that plays a vital role in both performance and organizational culture,” she concludes.