In an interview with Quem Inova, the company's CEO, Roberto Fulcherberguer, spoke about the company's current priorities, which serves 85 million customers in more than 400 Brazilian municipalities, with a base of around 41,000 employees. One of the company's main areas of focus is the expansion of the fintech arm: on Monday (19), the company approved the allocation of R$ 300 million in equity capital for personal credit through BanQi, which last week received the guarantee of the Central Bank to operate as a credit company.

The group's physical network with more than 1,000 stores – which should gain another 120 by the end of 2021, mainly in the North and Northeast of the country – is another instrumental part in the process, as it offers a significantly higher cost of a relationship with the consumer lower than in the online environment. In addition, the company has a base of over 20,000 sellers who have become ambassadors for e-commerce with the advent of the pandemic, according to Fulcherberguer.